Client feedback

A website update or technical issue used to mean finding the right person and following up ourselves. We needed a team that understood our daily work and stayed with a request until it was resolved. That is what we appreciate about working with NoraTech: we can explain the issue directly and follow its resolution together.

Their support extends beyond the website. We also discuss our servers, cybersecurity, physical security at the office and GRC with the same team. When one issue affects another, they take that into account rather than treating each request in isolation.

What we value most is being able to reach the team and speak openly. We know what is happening and what the next step is. Having people we can trust with technical matters makes the working day easier.

A hotel relies on its website, corporate email and internal task management every day. When one of these slows down, our staff and our communication with guests feel it. We wanted a team that understands the pace of our work, rather than one that only appears when something breaks.

With NoraTech, we coordinate the website and email alongside task management, POS, financial reporting software, the internal network and server infrastructure. It helps that they listen to different departments and plan changes around how those teams actually work.

When we have a question, we do not get lost in technical language. We can discuss what needs to be done and how it will affect our work. We are pleased with the collaboration and feel confident about the technology behind our operations.

Previously, when a technical issue came up at the clinic, finding the right specialist, explaining the problem and following it through took too much of our time. When the network, website, email and internal software were handled separately, it was harder to focus on our main work.

We entrusted NoraTech with our local network, website, corporate email, internal CRM and financial systems, from setup to ongoing technical work. They listened to our needs and considered how the clinic operates each day. Now we know whom to contact when something needs attention, instead of spending time trying to resolve it ourselves.

The greatest difference is peace of mind. A team we trust handles the technology while we focus on our patients and the clinic's development. IT issues no longer take over our working day as they once did. We are pleased with the collaboration.